Refund policy

Thank you for shopping with The Vernis Vault. We take pride in the quality of our products and want you to love your purchase. Please review our return policy carefully before placing your order.

We accept returns on unopened and unused items within 30 days of delivery.

To be eligible for a return:

    •    The item must be unused and unopened

    •    The item must be in its original packaging

    •    Proof of purchase is required

    •    The return must be requested within 30 days of the delivery date

For hygiene and safety reasons, we do not accept returns on opened or used products.

To request a return, please email us at: support@thevernisvault.com

Include:

    •    Your order number

    •    The item(s) you wish to return

    •    Reason for return

If approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

    •    Refunds will be issued to your original payment method

    •    Please allow 5–10 business days for your bank or card provider to process the refund

Shipping costs are non-refundable.

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos of the item and packaging. We will make it right.

Certain items may be marked as final sale and are not eligible for return or refund.